Refund policy

Cancellations, Refunds & Rescheduling

Cancellations

• Cancellations made more than 48 hours before the hire commencement date are eligible for a full refund of the hire fee.

• Cancellations made within 48 hours of the hire commencement date are eligible for a 50% refund of the hire fee.

• The $40 refundable security bond will be refunded in full for any booking cancelled before the dress has been collected.

Rescheduling

Customers are entitled to one date change per booking, subject to dress availability. Any requested changes must be made before the original hire commencement date.