Terms & Conditions

Thank you for choosing The Occasion Dress Hire. We want your hire experience to be easy, enjoyable and stress-free. By booking a dress with us, you agree to the following Terms & Conditions.

1. Hire Period

Each dress hire is for a period of 3 days. Your collection date and return deadline will be confirmed at the time of booking.

Dresses must be returned by the agreed return date and time. If you need an extension, please contact The Occasion in advance. Extensions are subject to availability and may incur an additional fee if agreed to beforehand.

Late returns may incur a reasonable, disclosed fee where permitted by law, particularly where the delay affects another booking. Additional proven losses may also be recoverable where legally permitted.

2. Hire Fees and Payment

The full hire fee must be paid before the dress is collected or released.

Standard cleaning is included in the hire price. Any additional fees will be communicated before the booking is confirmed.

3. Refundable Security Bond

A $40 refundable security bond is required for each booking, in addition to the hire fee.

The bond will be refunded within 3 business days of the dress being returned, provided the dress and any included accessories are returned on time and in good condition, allowing for reasonable wear and tear.

If damage, loss, missing accessories or another valid charge arises during the hire, we may deduct reasonable, evidenced costs from the bond where permitted by law. We will explain any proposed deduction and provide supporting details where appropriate. Any remaining bond balance will be refunded within the same timeframe, or as soon as reasonably practicable if a genuine assessment is still required.

The bond will not be withheld for pre-existing damage, ordinary wear and tear, or circumstances for which the customer is not legally responsible.

4. Caring for Your Dress

Please take reasonable care of your hired dress throughout the hire period.

To help keep our dresses in beautiful condition, please:

  • Avoid makeup, fake tan, perfume, food, drink and other substances that may stain the fabric.

  • Take care to avoid snags, tears, burns and damage to zips, buttons or other details.

  • Do not alter the dress, remove tags or attempt repairs without written permission.

  • Do not wash, iron, steam or dry-clean the dress unless we have authorised you to do so.

  • Contact us as soon as possible if the dress is damaged during your hire.

  • Return all accessories and items supplied with the dress.

5. Cleaning

Standard cleaning is included in your hire fee. Please return the dress without attempting to clean it yourself unless we have given you permission.

Ordinary marks and wear consistent with reasonable use will not automatically result in a bond deduction. If exceptional staining or other damage requires additional treatment because of something that occurred during your hire, we may seek to recover the reasonable, evidenced cost where permitted by law.

6. Damage, Loss and Repairs

We understand that accidents can happen. If the dress is damaged or lost during your hire, please let us know as soon as possible.

Where you are legally responsible for damage or loss, you may be required to pay the reasonable cost of repair or, if the dress is lost or cannot reasonably be repaired, its fair replacement value.

This may include damage such as significant tears, burns, broken fastenings, permanent stains or missing accessories. Any repair charge will be based on reasonable costs supported by a quote or invoice where available.

If a dress cannot be repaired or is lost, any replacement charge will take into account its original price, age, condition and depreciation. It will not automatically be the full cost of purchasing a brand-new dress.

You will not be charged for pre-existing damage, ordinary wear and tear, or damage for which you are not legally responsible. We will communicate any proposed charge and supporting information with you.

7. Lost or Unreturned Dresses

If a dress or an included accessory is lost, stolen or cannot be returned, please contact us immediately.

Where you are legally responsible, we may seek to recover reasonable, substantiated losses, including a fair replacement value where appropriate. We will not recover the same loss twice.

8. Cancellations and Booking Changes

Cancellations

  • Cancellations made more than 48 hours before the hire commencement date are eligible for a full refund of the hire fee.

  • Cancellations made within 48 hours of the hire commencement date are eligible for a 50% refund of the hire fee.

  • The $40 refundable security bond will be refunded in full for any booking cancelled before the dress has been collected.

Rescheduling

Customers are entitled to one date change per booking, subject to dress availability. Any requested changes must be made before the original hire commencement date.

9. Dress Condition

Our dresses are supplied clean and in wearable condition. We recommend checking your dress when you receive it and contacting us promptly if you notice any pre-existing damage or issue.

We may record the condition of the dress before and after each hire to help fairly resolve any concerns.

10. Collection and Return

Collection and return arrangements, including dates, times and locations, will be confirmed with you before your hire.

Please return the dress and any included accessories using the garment bag or packaging supplied, where applicable. If postage or courier arrangements are agreed upon, the applicable instructions and responsibilities will be communicated to you.

11. Privacy

Personal information provided during your booking will be handled in accordance with our Privacy Policy and applicable privacy laws.

12. Return Time and Late Fees

All dresses must be returned by 5:00pm on the agreed return date specified at the time of booking.

  • Customers who anticipate being unable to return their dress on time must contact The Occasion as soon as possible.

  • Late returns will incur an additional fee of $20 per 24-hour period (or part thereof) that the dress remains overdue.

  • Late return fees may be deducted from the refundable security bond where appropriate and permitted by law.

  • Customers may also be responsible for reasonable additional costs or losses directly resulting from a late return, including where another confirmed booking is affected.

  • Failure to communicate a late return does not remove the customer's responsibility for applicable late fees.

The Occasion understands that unexpected circumstances can occur and encourages customers to communicate any delays as early as possible.

Late return fees will be applied fairly and in accordance with Australian Consumer Law.

13. Australian Consumer Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or other applicable legislation. If any provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

By completing a booking with The Occasion Dress Hire, you acknowledge that you have read and agreed to these Terms & Conditions.

Thank you for supporting The Occasion. We hope you love your dress and feel incredible wearing it.

The Occasion Dress Hire 🤍